Lewis Davey are looking for a Utilities Account Manager to join a leading real estate firm. The roles sits within energy team within a property management division. The successful candidate will have at least 2 years experience within the utilities industry. They will have strong organisational and communication skills, high attention to detail and have experience of accurately inputting data into a database. They and must have strong/good working experience of Microsoft office suite, especially Excel.
Key Responsibilities
Speaking to the client on a regular basis to ensure all elements of the contract are being met and passing queries/issues to the line manager for discussion and resolution.
Meet with the client to understand issues, develop the energy strategy and continually come up with new ideas to improve service.
To take ownership and accountability for their clients, working with each department to ensure the best service is provided through dedication, accuracy and to agreed SLA’s and KPI’s.
Prepare overview reports to the Manager to show regular audits of data, meeting contractual agreements and evidence work is completed on time for each client.
Ensure all workloads are discussed with the bureau manager during time of absence to provide continuity of service.
You will be required to enter data into the database and ensure that the information passes various validation and verification checks..
During the day various queries will arise. This will vary from utility invoice queries to site queries where you will need to contact suppliers and sites.
Liaise with site teams to ensure that sub meter reads as required for tenant recharges are provided in a timely and accurate fashion and that all queries are raised asap, where possible setup automatically into the system.
Provide accurate and timely tenant recharges and/or on accounts as required, to assist with service charge cash flow.
Improve the accuracy and methodology of recharges where possible through discussion and reviews, with reducing service charge values and increasing the recovery rate.
Responsible for all COTs/COMAs including final invoices and savings for the clients you manage.
To prepare and issue all reports to the client including an executive summary.
Identify trends and provide competency checks across the buildings and estate working closely with the client to improve energy efficiency.
Work closely with the client and internal staff to provide consumption and cost information as required.
Work closely with the procurement team to ensure no supply goes out of contract.
Maintenance of internal databases, folders and systems to ensure accurate and organised storage and provision of data.
Dealing with disconnection letters. This will require you to contact the supplier to update them on the current position of the account and working with accounts payable departments.
Setting up new sites and supplies within the database and working with AM’s and procurement teams where appropriate.
You will be expected to spend on average 3 days a month travelling to various UK locations
